Refund Policy

Last updated: May 17, 2024

At Vintage Oversized Hoodie, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process.

1. 30-Day Return Window

You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags attached.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at support@vintageoversizedhoodie.com. Please include your order number and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.

Please do not send your item back without first obtaining an RMA number, as this may delay or prevent your refund.

3. Return Shipping Costs

The customer is responsible for all return shipping costs unless the item received is damaged or defective (see section 6).

4. Refund Method and Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

5. Non-Returnable Items

Certain types of items cannot be returned, including:

• Items that have been worn, washed, or altered.
• Items not in their original packaging or missing tags.
• Personalized or custom-made items.
• Clearance or final sale items.
• Products for hygiene reasons (e.g., underwear, swimwear, if applicable).

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@vintageoversizedhoodie.com with your order number and photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including return shipping costs, if applicable. You must report damaged or defective items within 7 days of delivery.

7. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@vintageoversizedhoodie.com.